Family First Urgent Care Center, 3124 Wilmington Rd, New Castle, PA
 Suite 103 in the Mayzon Health Center, Neshannock Twp
Located on Route 18, 1.1 Miles South of Mitchell Road
Providing quality, affordable health care for minor emergencies in a convenient and friendly setting.
  • Quality Care By Experienced Physicians
  • Friendly, Courteous Staff
  • No Appointment Needed

For potentially life threatening conditions:

If you have chest pain, stroke like symptoms, or other potentially life threatening illnesses you should call 911 for emergency transportation so you can safely to get to the closest hospital emergency center as quickly as possible. Likewise, if we discover a potentially life threatening condition after we evaluate you at our Urgent Care Center, we will arrange for 911 emergency transportation for you to go to the closest hospital emergency center.

Family First Urgent Care Center

What we can help you with:

When you need health care and you can't see your personal doctor, we can help you. You can trust Family First  for minor emergencies or illnesses.

Because continuity of care is important to your health, our philosophy at Family First is to help you treat your initial problem, then have you return to your primary care physician for follow up care until your problem is resolved. Your relationship with your primary care physician is critical to your well being. We believe in co-operating with our community physicians simply because it's in your best interest. With your permission, we will send your primary care physician an electronic copy of your Family First encounter record within 48 hours of your visit to us. Additionally, if you need to find a primary care physician, we will provide you with a resource list of area physicians that are accepting new patients.

We can treat adults, children and infants for both medical problems and minor injuries. Examples of injuries we can treat for you include: cuts or wounds, tetanus shots, joint and extremity injuries, minor eye injuries, boils, ear wax care, or removal of foreign bodies. Examples of medical problems we can treat for you include sore throat, earache, pink eye, sinus irritation, fever, cough, breathing treatments for minor wheezing attacks, vomiting, diarrhea, bladder infections, mild dehydration, rashes, and seasonal flu shots.  When you have an issue that needs to be addressed immediately, just stop in-we're open every day but Thanksgiving and Christmas.

Please note that we do not open until 1:00 pm on Sundays so that our staff can worship and be with their families.

Registration-What to bring with you:

Because we accept Medicare and many commercial health insurance plans, you will need to provide us with your insurance card, a driver's license or other form of photo I.D. Co-pays are due at the time of your visit so we accept cash, debit cards or credit cards including VISA and Mastercard.

Patient forms:

To make your first registration go even faster, there are several forms you can choose to print from this website which you can fill out at home and bring with you. This is only for your convenience and totally optional! The available forms can be found in the links on the left.

Insurance plans accepted:

We accept most commercial insurances including: Medicare, Blue Shield/Keystone, Cigna, United Health Care, Great West, Intergroup, PHCS, Multi-Plan, Devon, Medical Mutual, Mercer First Choice, Health Assurance/Health America, Tricare, Aetna, most  UPMC plans, UPMC for You, and Workman's Comp including most PA and Ohio plans, most auto insurance carriers, with pending approvals for Tricare and . We are not accepted by Gateway or Medicaid HMO plans.

For those without health insurance:

In an effort to provide affordable access to our urgent care services for those without health insurance, we offer a flat fee service payable by credit card, debit card, or cash. This is a fixed fee that will not vary with the tests or services that we may perform.  Please call the urgent care center or business office for details.

Physical exams:

When your doctor can't get you scheduled quick enough, we can help you with physicals for school or sports. Because of their complexity, please call to schedule DOT exams.

Occupational Medicine:

An occupational medicine services program has been developed  based on our experienced occupational medicine case managers. Their services in-house or at your business includes drug  and alcohol testing, pre-employment physicals, DOT physicals, risk management, mask FIT testing, spirometry,  as well as injury management.  Interested businesses can set up appointments to meet with our occupational medicine staff so we can tailor a program to fit your needs.

Services we do not provide:

As an Urgent Care Center, our focus is on providing convenient health care when your doctor is not available.

  • We do not provide chronic pain management services.
  • We do not prescribe episodic narcotics or narcotic prescription refills for conditions with chronic pain.
  • We do not provide regular, ongoing care for chronic health conditions such as high blood pressure or diabetes.
  • We cannot and do not want to replace your primary care doctor!

Want to find out more about us?

Please take a moment to view our video by clicking the contact button below. You can also use this link to share information about us with your friends and family, or leave us an email message. Questions? Call us at 724-654-3006.

view video

Contact us at 724-654-3006 or fill out the form below for non-emergencies.